General Terms & Conditions
Content
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1. Scope
2. Conclusion of the contract
3. Right of withdrawal
4. Prices and terms of payment
5. Delivery and shipping conditions
6. Retention of Title
7. Liability for defects (warranty)
8. Applicable Law
9. Alternative dispute resolution
1) Scope
1.1 These general terms and conditions (hereinafter referred to as “T&Cs”) of Hesperide Bliss (hereinafter referred to as the “Seller”) apply to all contracts concluded between a consumer or entrepreneur (hereinafter referred to as the “Customer”) and the Seller in relation to all goods displayed in the Seller’s online shop. The inclusion of the Customer's own terms and conditions is hereby rejected, unless otherwise agreed.
1.2 A consumer within the meaning of these T&Cs is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur is a natural or legal person, or a partnership with legal capacity, who acts in exercise of their commercial or self-employed professional activity when entering into a legal transaction.
2) Conclusion of the Contract
2.1 The product listings in the Seller’s online shop do not constitute binding offers but are instead an invitation to submit a binding offer by the Customer.
2.2 The Customer may submit an offer via the online order form. After placing the selected products in the shopping cart and completing the electronic checkout process, the Customer submits a legally binding offer by clicking the button that finalizes the order.
2.3 The Seller may accept the Customer’s offer within five (5) days:
By sending a written order confirmation (email or similar) to the Customer;
By dispatching the goods to the Customer;
By requesting payment from the Customer after the order is placed.
If several of the aforementioned options occur, the contract shall be concluded at the point when the first of them occurs. If the Seller does not accept the Customer’s offer within the stated period, this is considered a rejection of the offer.
2.4 If the Customer chooses to pay via PayPal, the contract is concluded at the time the payment is confirmed through the PayPal platform in accordance with PayPal’s terms and conditions.
2.5 The contract text is stored by the Seller and sent to the Customer after order placement via email or other written form. If the Customer created an account in the online shop, previous orders can be accessed via the user account.
2.6 Prior to submitting the order, the Customer can review and modify all entries using the standard keyboard and mouse functions. A zoom function in the browser may help identify potential input errors.
2.7 The contract may be concluded in Dutch or English.
2.8 Order processing and communication typically occur via email. The Customer must ensure the email address provided is accurate and capable of receiving messages. This includes whitelisting the Seller’s email to avoid SPAM filter issues.
3) Right of Withdrawal
3.1 Consumers have a general right of withdrawal.
3.2 Detailed withdrawal instructions are provided in the Seller’s cancellation policy.
3.3 The right of withdrawal does not apply to consumers whose residence and delivery address at the time of contract conclusion are both outside the European Union.
4) Prices and Terms of Payment
4.1 All listed prices are total prices including taxes. Shipping costs are shown separately in the product description.
4.2 For deliveries outside the European Union, additional costs may arise, such as bank charges, currency exchange fees, or customs duties, which are the responsibility of the Customer.
4.3 Available payment methods are listed in the online shop.
4.4 If prepayment is agreed upon, payment is due immediately after the contract is concluded unless otherwise agreed.
4.5 If payment is made via “Mollie,” the transaction will be processed by Mollie B.V., Keizersgracht 126, 1015 CW Amsterdam. Details and conditions for each payment method are available on https://www.mollie.com/nl/consumers.
4.6 If Klarna is selected, payment is handled by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. The Customer should refer to Klarna’s terms provided in the payment section.
5) Delivery and Shipping Conditions
5.1 Goods are delivered to the shipping address provided by the Customer. The delivery address confirmed during checkout is binding.
5.2 If delivery fails due to reasons attributable to the Customer, they shall bear the resulting costs, except in cases where the right of withdrawal is validly exercised.
5.3 Collection in person is not possible for logistical reasons.
6) Retention of Title
The Seller retains ownership of the goods until full payment has been received.
7) Liability for Defects (Warranty)
7.1 The statutory warranty rights apply.
7.2 Consumers are encouraged to report visible transport damage to the delivery agent and inform the Seller. This does not affect their statutory warranty rights.
8) Applicable Law
8.1 All legal relationships are subject to the laws of the Netherlands, excluding UN sales law. For consumers, this applies only insofar as the protection granted by mandatory provisions in the country of habitual residence is not withdrawn.
8.2 The choice of law does not apply to consumers outside the EU whose residence and delivery address are also outside the EU.
9) Alternative Dispute Resolution
9.1 The EU Commission offers a platform for online dispute resolution at:
https://ec.europa.eu/consumers/odr
9.2 The Seller is not obliged or willing to participate in dispute resolution procedures before a consumer arbitration board.